FAQ
Frequently Asked Questions
Orders & Shipping
How long does shipping take?
Orders are typically processed within 1–2 business days. Shipping times vary based on your location and selected shipping method. Once your order ships, you’ll receive a tracking number via email.
Do you offer free shipping?
Yes! We offer free standard shipping on qualifying orders. Shipping options and rates are displayed at checkout.
Do you ship internationally?
Yes, we ship to many countries worldwide. International shipping times and customs fees vary by destination.
Can I track my order?
Absolutely. Once your order has shipped, you’ll receive an email with tracking information.
Returns & Exchanges
What is your return policy?
We accept returns of unworn, unused items within 14 days of delivery. Items must be returned in their original packaging. Personalized or custom-made pieces are final sale.
How do I start a return?
Contact our customer service team with your order number, and we’ll provide return instructions.
Can I exchange an item?
Yes, exchanges are available for eligible items, subject to stock availability.
Jewelry Care
Is your jewelry waterproof?
Our stainless steel jewelry is designed for everyday wear and is water-resistant. To maximize its lifespan and shine, we recommend avoiding prolonged exposure to harsh chemicals and chlorinated water.
Will my jewelry tarnish?
Our stainless steel and high-quality plated pieces are made to resist tarnishing. Proper care will help maintain their beauty for years.
How should I store my jewelry?
Store jewelry in a dry place away from moisture and direct sunlight. Keeping pieces separate helps prevent scratches and tangling.
How do I clean my jewelry?
Use the soft cloth included with your order to gently polish your jewelry. For deeper cleaning, use warm water and mild soap, then dry thoroughly.
Products
Is your jewelry hypoallergenic?
Yes! Our stainless steel jewelry is nickel-free and suitable for most sensitive skin types.
Do you offer gift packaging?
Yes, all orders arrive in elegant packaging perfect for gifting.
Can I wear my jewelry every day?
Absolutely. Our jewelry is designed for everyday wear while maintaining its shine and durability.
Contact Us
Need more help?
We’re happy to assist! Contact us through our Contact Us page or email us anytime, and we’ll get back to you as soon as possible.
Still have questions?
Reach out to our customer support team—we’re always here to help. ✨